Whether planned or unplanned, business disruptions that aren’t managed effectively come at a high cost. Lost revenue, missed sales opportunities, and broken service level agreements can have a devastating financial impact. Disrupted partner relationships and supply chains can delay time-to-market, derail important initiatives, and weaken competitive advantage. An inadequate response can harm the company’s public image, as well as the confidence of its customers and investors. Following the disruption, people can find it difficult to regain full productivity due to lost data, interrupted work in progress, and lost collaborative cohesion with teammates and management—not to mention the personal impact the event may have had on them.
For IT, recovering from a business disruption can be a complex and timeconsuming process:
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